A partner reads it
Your message goes to a partner, not a queue. If it is urgent, you will get a call the same day to agree what can safely wait and what cannot.
Reaching our intake desk, partners and regional offices
Every enquiry is read by a partner before it is assigned. Please keep the first message brief and free of confidential detail until we have cleared conflicts.
Contact
Start a conversation with the partner who will run it
Use the form, the partner line or the intake email. We reply within one business day with a conflict answer, a first view of the timeline and the name of the partner who will lead.
Charleston office1180 Harbor Exchange, Suite 2200, Charleston, SC 29401
Intake deskhello@serranolitigation.example
Partner line(555) 018-2400
What happens after your first message reaches the firm
The same four steps follow every enquiry we receive, so you always know who is holding your message, what they are checking and when you will hear back.
Conflicts are cleared
Before anything substantive is discussed, a clerk checks every party you name against our register, and we confirm the result to you in writing.
A short first call
Thirty minutes with the partner who would lead. We listen, ask for the key dates and tell you plainly what the first fortnight should involve.
A written next step
Within two business days you receive a one-page note: the proposed team, the first actions, and how fees would be structured for this matter.
First call
What you can expect from the first call
Six commitments that apply to every enquiry, by phone, by form or through a referring firm.
Meet the partnersA partner on the line
The attorney you speak to first is senior enough to lead the matter, so the first call is a working conversation rather than a screening step.
Nothing sensitive too early
We ask for names and dates first and hold back the substance until conflicts are cleared, which protects you if we cannot act.
Documents on your schedule
Send what you already have when it suits you. We will say which three documents matter most so nobody spends a weekend scanning archives.
An honest fit check
If another firm is better placed for the matter, we will say so on the call and suggest where to go next.
Fees explained in writing
You receive the proposed fee structure in plain terms before any engagement letter is signed, with the assumptions written beside it.
Offices where you need them
Charleston handles intake, and the matter team is drawn from whichever office sits closest to the court or agency involved.
The practice behind the intake desk
Eleven offices and forty attorneys, with a partner reading every enquiry first.
24+ Years in practice
900+ Matters handled
11 Offices nationwide
40+ Attorneys on staff
Ready to put senior trial counsel on your matter this quarter?
Once a quarter we send a short brief on regulatory movement and the filings worth reading, written by the attorneys who handled them.
1,400+ general counsel read the quarterly brief