Clinic Administrator
Grace Tanaka
Grace keeps the clinic running behind the scenes: staffing, supplies, wellness plan billing and the after-hours phone line.
Areas of focus
- Wellness plan billing
- Payment options
- Clinic operations
Education
- Undergraduate degree in business administration
Credentials
- Fifteen years of healthcare office management
When to find Grace
- Office behind the front desk, weekdays
Grace managed a busy pediatric dental office for twelve years before she came to Wrenfold in 2015. She brought her scheduling systems with her, and the clinic has run on them ever since.
She oversees wellness plan enrollment and billing, orders everything from vaccines to paper towels, and keeps the after-hours phone message current so owners always know which emergency hospital to call when the clinic is closed.
Her senior terrier, Pepper, has been coming to work with her for nine years and greets everyone at the side door.
2003Office manager at a pediatric dental office
2015Joins Wrenfold as clinic administrator
2020Launches the wellness plans
2024Sets up online forms for new patients
01How wellness plans are billed
02Payment options for larger procedures
03Which emergency hospital to call after hours
How our team works
How our team works
A technician reads your pet's chart before you arrive, so you are not asked the same questions twice.
Doctors share a weekly case round, so a second set of eyes looks at anything that is not improving.
One named person follows up after surgery, sick visits and new medications, by phone or text, your choice.
Staff train together every month on handling, pain scoring and anesthesia monitoring.
A carrier routine that makes the vet visit calmer
Leave it out, make it smell like home and cover it in the car. A week of practice changes the whole visit.
Brushing a puppy's teeth in thirty seconds a night
Start early, keep it short and stop while your puppy is still happy. Here is the routine we teach at puppy visits.
New and existing clients
Book a visit for your pet
Share your pet's name and why you would like to come in, and the front desk will offer the next opening that suits you.
Call the front desk(555) 316-4820