Client Care Coordinator
Lucia Ferreira
Lucia schedules visits, sends records, explains estimates and answers most of the calls that come into the front desk.
Areas of focus
- Scheduling
- New patient records
- Estimates and invoices
Education
- Undergraduate degree in communications
Credentials
- Client service training
- Pet loss support training
When to find Lucia
- Front desk, Monday to Friday
Lucia joined the front desk in 2019 and now coordinates the client care team. If you have called Wrenfold to book a visit, move a surgery date or ask what a line on an invoice means, there is a good chance you talked to her.
She also manages new patient records: when you fill in the records-transfer form, she is the one who calls your previous clinic, follows up until the files arrive and flags anything the doctor should read before the first visit.
She speaks English and Portuguese and has a rescue greyhound named Pilot who visits on Saturdays.
2019Joins the front desk
2021Sets up text reminders for vaccines and rechecks
2023Becomes client care coordinator
2025Takes over new patient records and transfers
01Booking, moving or canceling a visit
02Moving records from another clinic
03Understanding an estimate
How our team works
How our team works
A technician reads your pet's chart before you arrive, so you are not asked the same questions twice.
Doctors share a weekly case round, so a second set of eyes looks at anything that is not improving.
One named person follows up after surgery, sick visits and new medications, by phone or text, your choice.
Staff train together every month on handling, pain scoring and anesthesia monitoring.
A carrier routine that makes the vet visit calmer
Leave it out, make it smell like home and cover it in the car. A week of practice changes the whole visit.
Brushing a puppy's teeth in thirty seconds a night
Start early, keep it short and stop while your puppy is still happy. Here is the routine we teach at puppy visits.
New and existing clients
Book a visit for your pet
Share your pet's name and why you would like to come in, and the front desk will offer the next opening that suits you.
Call the front desk(555) 316-4820