Emergency dentist in Plano: same‑day weekday care
If you have a toothache, a broken tooth or a knocked-out tooth on a weekday, call us first thing. We are open Monday to Thursday 9 to 5 and Friday 9 to 4, and we fit urgent visits into the same day whenever the schedule allows. When you arrive, we find the cause, stop the pain and stabilize the tooth. Before any treatment, you get a written, itemized quote that separates what needs to happen today from what can wait.
Dental emergency on a weekday? Call us first
Call as early in the day as you can. The earlier you call, the more likely we can see you today. We are open Monday to Thursday 9 to 5 and Friday 9 to 4, and closed on weekends. If your face is swelling quickly, you have trouble breathing or swallowing, or you were hurt in an accident, go to the nearest hospital emergency room or call 911 first. For everything else, the front desk will tell you whether to come in today and what to do in the meantime.
Where can you see an emergency dentist in Plano?
Custerpoint Family Dental sees dental emergencies on weekdays at 3000 Custer Road, Suite 325. Call 972-265-9033 early in the day and we will try to see you that day; if today is full, you get the first opening and advice for tonight. A visit starts with an exam and X‑rays to find the cause, then we treat what we can the same day. We are closed on weekends; for severe facial swelling or trouble breathing, go to the nearest hospital emergency room.
Find us3000 Custer Road, Suite 325. Call first and we will look for a time today.
Is this a dental emergency?
Call us the same day if any of these apply. If swelling is spreading toward your eye or neck, or you have a fever with the swelling, go to a hospital emergency room instead.
Call us today if
- A tooth has been knocked out or pushed out of place, or is cracked or broken with pain or a sharp edge.
- You have a severe toothache that pain relief is not controlling, or swelling in your gum, jaw or face, including a pimple-like bump on the gum.
- Bleeding in the mouth is not slowing with steady pressure, or a lost crown or filling has left the tooth painful or exposed.
What the visit includes
- An exam and X‑rays, with a 3D scan when a crack or infection is hard to see
- The cause found and the pain treated, the same day
- The tooth stabilized, even when the final repair needs another visit
- A written plan that separates today from what can wait
Call us or go to the ER: which is right?
Most tooth problems are best treated by a dentist, but some symptoms need a hospital first. Use this as a guide, and when breathing or fast swelling is involved, choose the ER.
| At a glance | Most asked aboutCusterpoint Family Dental (weekdays) | Option 2Hospital emergency room |
|---|---|---|
| Toothache, cracked or knocked-out tooth | Yes, call early in the day | Only if we are closed and the pain is severe |
| Swelling in the gum or one cheek | Yes, the same day if possible | If it spreads quickly or comes with a fever |
| Swelling near the eye or neck, trouble breathing or swallowing | Go to the ER first | Yes, go now or call 911 |
| Jaw injury or a possible broken jaw | Follow-up care once you have been checked | Yes, especially after an accident |
| Can repair the tooth itself | Yes: X‑rays, root canal, extraction, crown | Usually pain and infection control, then a referral to a dentist |
| Hours | Mon to Thu 9 to 5, Fri 9 to 4, closed weekends | Open around the clock |
Not sure which applies to you? Call us during office hours and we will tell you. | ||
Reviewed by our own patients
Custerpoint Family Dental averages 4.8 stars across 234 public Google reviews, as of September 8, 2026, so you can read them yourself before you call. Results vary from person to person, so your visit covers what is realistic for your tooth.
Read the reviews on GoogleWhat should you do right now, before you get here?
These first-aid steps help while you call and travel to us. They buy time; they do not replace treatment.
- 01
Knocked-out tooth
Pick the tooth up by the crown, never the root. Rinse it briefly if it is dirty and try to ease it back into the socket; if you cannot, keep it in milk or tucked inside your cheek. Time matters most with this one, so call right away.
- 02
Toothache
Rinse with warm water and floss gently to clear anything trapped. Take an over-the-counter pain reliever as directed on the label, and never hold an aspirin against the gum, because it can burn the tissue.
- 03
Broken or chipped tooth
Save any pieces, rinse your mouth with warm water and hold a cold compress on your cheek. Cover a sharp edge with sugar-free gum or dental wax from a pharmacy.
- 04
Swelling
Hold a cold compress on the outside of your cheek, 15 to 20 minutes at a time, and do not apply heat. If the swelling spreads toward your eye or neck, or you struggle to breathe or swallow, go straight to the ER.
- 05
Lost crown or filling
Keep the crown in a clean bag and bring it with you. Temporary dental cement from a pharmacy can hold it for a few hours; never use household glue.
Seen todayCall early and we look for a time today. If today is full, you get the first opening and a plan for tonight.
How much does an emergency dental visit cost in Plano?
Being seen today means an exam and X‑rays to find the cause, then whatever stops the pain and makes the tooth stable: starting a root canal, bonding a broken edge, recementing a crown, or removing a tooth that cannot be saved. You get the number before anything is done, and you can stabilize the tooth today and plan the rest later.
What moves the number
- The emergency exam and X‑rays, with a 3D scan when a crack or infection is hard to see
- The treatment itself: a filling, bonding, a root canal, a crown or an extraction
- Whether the final repair is done today or at a follow-up visit
Good to knowMany PPO plans cover an emergency exam. If an infection needs antibiotics, we prescribe them and tell you exactly what to watch for, which matters most on a Friday with the weekend ahead.
Before any treatment, you get a written, itemized quote that separates what needs to happen today from what can wait.
Questions about coverage? See insurance and financing.
Who will see you?
Dr. Tam or Dr. Chiem, whoever has the opening. Both read your X‑rays with you on the screen beside the chair, and with our in-office mill, a broken tooth that needs a crown can often be restored in one appointment.
Dr. Larry TamGeneral dentist and ownerA Plano native and Texas A&M Baylor College of Dentistry graduate, caring for Dallas-area patients for more than ten years.
Dr. Johnny ChiemGeneral dentistYears of clinical experience and a gentle, compassionate approach; he walks you through your X‑rays on the screen before anything is decided.Walking in hurting is hard enough. The first thing we do is numb the area, so most people feel pressure rather than pain from then on. We explain each step before we start, go at your pace and stop if you raise a hand.
Emergency dental questions Plano patients ask us
Have one we have not covered? Call 972-265-9033 during office hours and you will reach the front desk.
